TERMS AND CONDITIONS
These terms and conditions (“Terms and Conditions “) set out the legal terms that apply to your use of our website https://www.chung-ngai.com, any of its sub-domains and any other websites operated by us or on our behalf (together, the “Websites” and “Website” being a reference to any one of them) and the other services that we provide. The services we offer allow you to search through the Website to purchase products, and we also provide some ancillary services such as arranging delivery of the products internationally, packaging and providing you with customer service assistance (the “Services”).
Please read these Terms and Conditions carefully and make sure that you understand them. By using the Website and/or Services, we will take this as your acceptance to be bound by these Terms and Conditions.
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that the details are always accurate, complete or error free. Please contact our Customer Service Advisors for more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflect the true colour of the products.
The products sold by us are supplied for your domestic and private use only. You agree that you will not use the products for any re-sale purpose.
We do not incur any liability for any loss of profit, loss of business, interruption of business, or loss of business opportunity you suffered. We shall not be held liable, accountable or responsible to you for any losses or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, caused in the event that our product presents and/or result in any risk or damage to your goods.
By completing the check-out process and placing an order by clicking the “Place Order” button on the checkout page, you are offering to purchase the products from us. Your order for the products is subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order from us. The confirmation email will include the quantity and a description of the products in the order, an invoice of the order with payment details, and certain other information about your rights to cancel the contract.
Our company reserves the right at any time to revise and update the prices of the products in the confirmation email and/or the invoice to account for changes in the price of metals, raw materials, currency exchange rate and any other circumstances.
Outstanding or late payment will result in a fine with interests as provided in the invoice.
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. We will inform you of any error in price as soon as possible and, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled and you will receive a full refund for payment made which shall exclude bank remittance or wire transfer fee.
To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order.
Payment by way of bank remittance or wire transfer (“Bank Charge”) may attract additional fees which shall be bear by you. Please noted that the Bank Charge is non-refundable under any circumstances.
Depending on your delivery address, different taxation rules, and additional charges may apply. Taxes, custom and exportation fees are charged over and above the prices indicated. For shipment and delivery, you may need to pay import duties, custom charge, and/or taxes (“Charges”) upon receipt of the products. We will not include the Charges on the checkout page. You will be responsible for payment of any such Charges upon receipt of the products. Please contact your local customs office for further information and for a “landed cost estimate” before placing your order.
Please note that if you return an item, the Charges will not be refunded to you. You will be responsible for reclaiming duty directly from your local customs office.
Shipping and Delivery
Chung Ngai Industrial Corporation Ltd. will only ship to a street address, not a P.O. Box address. And goods are shipped at the recipient’s risk.
Please note that the delivery logistics service is being provided by us to you. Delivery are shipped with the reliability and accountability of trusted carriers. A delivery charge depending on the destination, weight, volume and carrier rates is charged for any order, which will be shown at checkout prior to your purchase of the products and/or provided in the confirmation email. Delivery charges may be modified at any time to account for increases in the rates applied by the transporters and/or carrier. However, delivery charges are available for consultation upon request.
For international orders, the estimated ship date and the actual arrival date may vary based on transport times and customs clearance and we will not be liable to you for any losses caused as a result of such delay. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control (including but is not limited to transportation, customs clearance, trade war and restriction, act of God, natural crisis, weather, etc.).
You must comply with all applicable laws and regulations of the country for which the products are destined, which we will not be liable or responsible.
Your contract with us is concluded once the products have been delivered to you by the courier.
Product Return Policy
- At a reasonable time as agreed by Chung Ngai Industrial Corporation Ltd., products with all parts remain intact with complete packaging could be return. Product is required to return to the designated address for an exchange or refund. Refunds will be processed only if merchandise is unopened and will be based on the original method of payment.
- Opened merchandise with a manufacturing defect will be exchanged as per the original purchase, or alternatively a discount, replacement or repair for the item where possible, agreed on a case by case basis by us. Manufacturing defect will be determined upon inspection and at the sole discretion of Chung Ngai Industrial Corporation Ltd.
- Exchange is offered once only.
- Gift Certificates, Gift Cards and any promotional coupons are not refundable or exchangeable for cash.
- All merchandise with promotional gifts, seasonal products or discounted items are non-refundable and non-exchangeable.
- We will not refund you any applicable delivery charges and any costs you incur in returning the products.
Intellectual property, software and content
We are the owner of all intellectual property rights in the Website and its content (such as the products, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) (“Content”). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws. All such rights are reserved.
Any reproduction, even partial reproduction of our products, models, packaging, boxes, labels, drawings, pattern plates, colour codes and details description of manufacturing of products and outlook of products, graphic identity or logos in our website is an infringement of our intellectual property rights which entitle us to take any actions and pursue any legal rights available. It is also a breach of the intellectual property law for taking photos and in any way copying of any of the images, photos, logos and/or display from our Website and/or in our catalogue.
Governing Law and Jurisdiction
Anything related to your order, use of the Websites or these Terms and Conditions are governed by the laws of Hong Kong. The courts of Hong Kong shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
Chung Ngai Industrial Corporation Ltd. reserves the right of final decision in case of dispute.